Mayabunder, Feb 26 (PIB) One of the important objectives of TRAI is to safeguard consumer interests and create consumer awareness. Towards this objective, TRAI organizes Consumer Outreach Programmes (COP), workshops on capacity building of consumer organisations and seminars etc. on issues of consumer interests and protection. In this series, TRAI (Regional Office- Kolkata) today (25.02.2026- Wednesday) organised a COP at Mahatma Gandhi Government College, Mayabunder, North and Middle Andaman, Andaman and Nicobar Island to apprise the public about various initiatives taken by TRAI to safeguard consumer interests. Besides the public, distinguished guests, all Telecom Service Providers participated in the programme. Sh. S. Krishna Chaitanya, Addl. DM, North & Middle Andaman graced the occasion as the Chief Guest of the event. Dr. R.V.R Murthy, Principal was the Guest of Honor of the event.
2. While welcoming the participants, Shri Ashim Dutta, Jt. Advisor, TRAI RO Kolkata, apprised them about the legislative framework under which telecom service is provided in India, the roles and responsibilities of TRAI and the very purpose of this program. The theme of the program, namely, Quality of Service was briefly explained.
3. Dr. R.V.R Murthy, in his address, appreciated the arrangement of this kind awareness program which is very relevant in today’s perspective. He also highlighted about the importance of good quality network in educational institutes like MGGC.
4. Sh. S. Krishna Chaitanya while addressing the session, appreciated the effort of TRAI in conducting such a useful and important program for the interest of the consumers in MGGC, an important educational institute in this district. He urged the participants to pay full attention to the proceedings of the program to extract full benefit from it.
4. During the programme, through a detailed presentation (by Sh. Debjit Saha, SRO, TRAI), participants were educated about the provisions of different consumer centric regulations, directions and orders relating to Value Added Services (VAS), Unsolicited Commercial Communications (UCC), Mobile Number Portability (MNP), Complaint Redressal Mechanism, Data services and Tariff etc. Participants were also informed about the benefits of various Mobile apps (TRAI MySpeed app, TRAI DND 3.0 app and TRAI Mycall app), Tariff portal, Drive tests undertaken by TRAI to monitor QoS and Network coverage maps developed by TRAI for consumer empowerment and how consumers can take advantage of these apps /portals. Participants were also briefed on various recommendations made by TRAI to facilitate growth of telecommunication and about TRAI’s new regulations/ Directions on UCC and how they should be extra careful about different telecom fraud like tower fraud, fraudulent message/ calls etc.
5. A presentation on financial cyber frauds and preventive measures was given by Mr. C. Manivanan, SI, Mayabunder P.S, highlighting the do’s and dont’s on the part of the citizens to safeguard themselves from falling prey to cyber crime related traps.
6. A presentation on Sanchar Saathi portal (sancharsaathi.gov.in, a citizen centric portal of the Department of Telecom) was presented by Shri Ashim Dutta. The presentation dealt with various tools such as “Chakshu” (fraud communication), CEIR (Lost or stolen mobile), TAFCOP (No. Of mobile connections) etc, which are part of Sanchar Saathi portal.
7. The presentation was followed by a lively interactive session wherein participants’ queries related to various aspects of telecom services were responded by TRAI team/ TSPs.
