Port Blair, March 3: In a significant move aimed at improving accessibility to government services, Living on the Edge (LOTE), a social organization, has requested the Chief Secretary of Andaman and Nicobar Islands to introduce both online and offline modes for accepting applications for various certificates issued by the Revenue Department.
In a formal letter, LOTE President Mr. Abhay Kumar highlighted the challenges faced by residents, particularly those in rural and remote areas, in accessing online services due to limited digital literacy and internet connectivity issues. The letter emphasized that individuals, including the elderly, differently-abled, and economically weaker sections, often struggle to submit applications solely through online platforms.
Another key concern raised was the high cost of uploading documents online, which ranges from Rs 30 to Rs 60 per page, adding financial strain on applicants. Additionally, frequent technical glitches and lack of multiple CSC centers further complicate the process, making it difficult for citizens to obtain essential certificates in a timely manner.
The organization urged the administration to implement a hybrid system that would ensure inclusivity. “While the online mode provides convenience for tech-savvy users, the offline option is crucial for those who lack digital access. This will ensure that no citizen is left behind,” the letter stated.
LOTE’s appeal has also been forwarded to senior officials, including Mr. Bishnu Pada Ray Member of Parliament, ANI and the Deputy Commissioner of South Andaman, for necessary action.
