Port Blair, Aug 04: “VIDYUT JAN SUNWAI”, was organized by Electricity Department on 03.08.2024 (Saturday) at 10.00 am in Panchayat Hall, Manglutan, under the chairmanship of Director (Power), Andaman & Nicobar Administration, to reach out to the consumer’s and provide a platform to address their power related issue.
The programme commenced with warm reception to Director (Power), Superintending Engineer & Executive Engineer, South Andaman by Mr. Prakash Adhikari, Zila Parishad Member and Pradhans and Samiti members of Guptapara, Humfrygunj and Wandoor panchayats. It was attended by the PRI members and local residents in large numbers.
Addressing the gathering Director (Power), affirmed that A&N Administration & Electricity department are duty bound to provide best services to the consumers of these islands. All possible measures are being explored and the team is working tirelessly to create infrastructures for providing uninterrupted power supply throughout the Islands. Assessments are being done regularly to identify the problematic zones for their prudent solutions.
Major highlights of the event included an interactive session where participants expressed their grievances which were responded to by the Director (Power) and senior officials from the Electricity department. Suggestion and demands raised by Public Representatives and general public were noted down and assurance was given for prompt redressal.
A demonstration of Consumer Complaint Handling Mechanism (CCHM), was organized to sensitize the consumers with the process flow of CCHM. The consumers were requested to utilize the CCHM system for addressal of their grievances more effectively, through the TOLL FREE No 1800-345-1111. The gathering was also urged to avail the benefits of various Solar Roof Top schemes including PM Surya Ghar Yojana.
The event successfully concluded with a vote of thanks delivered by Mr. Prakash Adhikari, Zila Parishad member, who applauded the efforts by the Electricity department, A & N Administration, for the first JAN SUNWAI programme in their panchayat, a platform for the consumers of Electricity Department to express their concerns/grievances for more effective and early redressal. He also appreciated the works done by the department in this local area and desired that the left-out issues will also be materialized by the department in larger public interest. There was a request to conduct follow up programmes also.
The Director (Power) assured the general public that A&N Administration is committed towards timely redressal of their grievances and proactive measures shall be taken by the officers and staff of Electricity Department to effectively address all the issues raised by the consumers and general public during the JAN SUNWAI.
Leave a Reply